Refund Policy

HostHeaven.in (“HostHeaven,” “we,” “our”) provides cloud platform and configuration services, including smart dedicated servers, GPUs, object storage, content delivery networks, and continuous data protection backup services (“Services”) to its customers (“Customer(s),” “you,” “your”). This refund policy (“Policy”) outlines the conditions for refunds and governs such refunds. By using our Services or registering with us, you agree to this Policy. HostHeaven may modify this Policy at any time by posting an updated version on its website.

Refund Scenarios

1. Refund for Invoice Discrepancies

• Email discrepancies to support@hostheaven.in within 7 days of receiving the invoice.
• Verified cases may result in a credit note, infra credits, or a refund.
• Refund to Source account in 7 Days

2. Refund for Service De-provisioning

• Services remain active and billable until de-provisioning is requested and confirmed.
• For self-service portal services, follow steps at https://hostheaven.in.
• For manually provisioned services, email support@hostheaven.in with the de-provisioning date.
• Refunds for unused periods are discretionary and exclude payment gateway fees.

3. Refund for Software Licenses

• Monthly software license fees are non-refundable once used in a calendar month.
• Refunds for unused future months can be requested via email.

4. Refund for Prepaid Infra Credits

• Unused prepaid infra credits are refundable if requested within 90 days and the account is active.
• Inactive accounts (no activity for 90 days) are not eligible for refunds.

5. TDS Refunds

• Refer to our TDS help article at https://hostheaven.in/knowledgebase.

Non-Refundable Scenarios

You are not entitled to a refund in the following cases:

• Committed nodes or services with a fixed billing period.
• Promotional benefits, free coupons, or payment gateway fees.
• Outstanding balances in linked accounts or missing TDS certificates.
• Violations of our TOS or other policies.

General

All refund requests must be emailed to support@hostheaven.in within the applicable timeline. Claims made beyond the stated timelines will not be considered.

For questions, contact us at +91 91511 00440 or support@hostheaven.in.